Uber is rideshare service that is becoming popular all over the United States. I’ve been driving for them for a few weeks, and discovered some things you should know before you ever order a ride.
1. What you should expect from an Uber ride
You should expect your driver to arrive at your destination in the time estimate made by the app. The vehicle should be clean and in good condition. Your driver should be courteous and confirm the name of the person who ordered the ride. You should receive a safe ride to your destination point. You should not expect free beverages, candy, or food from your driver. While SOME drivers go above and beyond and offer extras, Uber drivers are not required to do so and you should not expect it, nor penalize your driver’s rating because of it.
2. Order the correct type of Uber
There are different types of Uber vehicles available. Uber X is your normal 4 seat ride. Uber XL is for larger groups and families with luggage. Uber Pool means you and other people will share the ride if you’re in the same area as each other. This comes at a reduced rate, but you’re in the car with strangers!
3. Don’t keep your driver waiting
Plain and simple, if your driver isn’t moving, they aren’t making money. Most people consider Uber either a full or part time job, and not something they do for fun. Uber only requires the drivers to wait for 5 minutes after their arrival for you to come to the vehicle. At that point they can cancel the ride and YOU are charged a fee for a no show. Most drivers have figured out that charging you a cancellation fee might be worth more than the ride you would have paid anyway, so they have little patience when it comes to waiting on you.
4. Identify Yourself
The Uber app has a feature for you to text the driver. When it’s late at night or you’re in a large crowd, it’s wise to send a quick text to say we’re in a group of 4, 3 guys 1 girl and one of us is in a orange shirt (or whatever is the most identifying piece of clothing in the group). It makes it easier for you to be found!
5. Be considerate if you have to cancel your ride
Nothing irritates a driver more than someone who orders a ride, let’s the driver get within a block of the destination and then cancels. If you’re not ready for your ride, DO NOT ORDER IT. Also, having everyone in your group order a ride just to see who gets the fastest ride is equally frustrating. You’re taking drivers away from other people who are waiting, and costing them money in wasted gas to get to you.
6. We do want you to be polite and friendly.
Please feel free to chat with us. Most Uber drivers enjoy meeting new people. It also helps us to learn about new hangouts and events to suggest to others for the evening.
7. Giving 4 stars can get your drivers fired.
Riders can rate the drivers and vice versa. For example, if a driver rates a rider at a 3 or less, they will never get that rider again. I almost ALWAYS give my riders 5 stars, but I have had one who was a jerk, broke the majority of the rider rules, and ticked me off. He got a 1. If riders are rated low enough, they can be kicked off of the Uber app. Just like riders can be banned, drivers, can also be kicked off of Uber. Too many 4 star ratings will get a driver booted. There are some people who never give 5 stars. Normally, this is okay, but to an Uber driver, you can effect their livelihood. If you receive the service you should expect (see #1) your driver should get a 5 star rating.
However, if you do not feel the driver has earned a 5 star rating, please leave a comment and let them know why so they can correct the issue. Uber doesn’t tell the driver who left the comment, just that there is a comment to read. You can also comment for great rides, so please let a driver know what they’re doing great!
8. Uber doesn’t allow you to tip in the app, but tips are appreciated
If you know you’re going to use Uber, please carry a little cash. Uber doesn’t expect you to tip, but Uber drivers sincerely appreciate tips. If someone goes above and beyond, give them 5 stars and a tip! It’s the fastest way to make a driver smile!
9. Check the seats behind you
I’ve had a set of keys and a beer bottle left behind in my car. I’m sure the keys were and accident, and I’m sure the beer bottle wasn’t (the rider snuck it into my car. I do not allow open containers in my car.) However, it’s a hassle for both of us if we have to find you to return lost items. Please just do a quick check before you leave the vehicle!
10. If you make a mess you will be charged to clean it up!
Your mess = your bill. You break it, you pay for it. Uber drivers are offering a courtesy service to you. They own their vehicles. If you damage the vehicles, or cause a driver to lose time on the road due to a mess you make, Uber will charge you for it to compensate the drivers. Be kind, courteous, and clean up after yourself!by